I hate to use my blog as a "
negative review" aspect. I really do. I don't like to complain especially on my blog. Even though I hardly use my blog, I want to my readers (especially the ones who are local too) to be well aware of our recent experience with the facility where we had Arianna's birthday party.
Our impression with
Monkey Joe's at the Copperfield location was very disappointing. When I heard the news they were going to build a Monkey Joe's in the
Copperfield location. I was thrilled because it would be a potential birthday place for my daughter. When I went to check out Monkey Joe's, my first impression was they were clean, very well-kept and the facility room was huge. I thought it would be a perfect to have my daughter's 2nd birthday party there. They even had a toddler section (that I thought would be perfect for Arianna & her toddler friends) and I thought the facility room was spacious enough for the older kids we were inviting. The girl who booked our party (who is also a party coordinator) told us that 1 ADULT would be allowed to go into the bounce house if the child was 3 years or younger.
We got the package for a party of 8 kids which costs about $209 (Fri-Sun). Their policy is that you cannot bring your own food except your own cake. You can order their pizza which they order from Papa Johns. It's $15.95 a box with 8 slices of pizza and one topping. (
You can do the math there.) The beverages for the children are included in the package but if the adults wants drink, you have to start a tab or they can buy their own drinks.
On the day of the party, we arrived 15 minutes early so we could check into our party. They told us since our party started at 12pm, we won't be room into our party room till 1:15pm. Understandable and they took our cake, party favors and balloons in for us. At that point, I thought it was going to be a breeze. Ugh, I was wrong. Totally wrong!
We
KNEW when we booked our party, the activity room was going to be opened to other people that also have reserved parties as the same time as us. It was a Saturday afternoon and I
UNDERSTAND they are busy. They state "
YOUR TIME IN THE PLAY AREA IS NOT PRIVATE. However, the 45 minutes in the part room is private."
Alright, I got that part and understood BUT I didn't realize was how OVERCROWDED the play area became. It was way too crowded and it made it very hard for some of my guests to enjoy watching their children because there were so many other children running around including the adults standing around waiting around for the other parties to begin. There were so many children running around and I think I saw a few kiddos bump into each other. They state they supervised the play area with their referees but I didn't even really see anyone supervising.
The walkway to get to our party room was cluttered with so many people in the way. Then we are told we are not allowed go into the bounce house with our daughter even though they told us we could when we booked our party. That was very frustrating for us but their policy, their rules...right? *sigh*
Second, the lack of staff help was terrible. Not only they were terrible but some of them staff that I encountered were rude to me. My guests that arrived for my daughter's birthday party told me there was no one helping them to get their wristbands so they could check into our party but they were just standing around. I asked two girls at the far end (who seemed they weren't doing anything after they helped one customer) that my guests needs their wristbands. They replied "Oh those girls could help you down there." Those two girls they referred me to were helping another customer and another one was on the phone. I just wanted my guests to get their wristbands. Is that so hard to ask??
Again, none of the staff was available to help. I took matters into my own hands and I saw the extra wristbands for my daughter's party after some of my family members told me there was NO ONE helping them. I grabbed the extra wristbands and gave it to my family members. One of the staff saw me, got really rude with me and told me I needed to wait. At this point, I'm already fuming with the staff. I thought the purpose of booking with them was they will have a staff on hand to help us with our party. I just literally watched a bunch of staff standing around and behind the counter just gossiping away.
The time came and it was time to head to our party room. In our party room, my husband asked one of the staff that he needed to order some drinks. They told him that he could go up to the front, order drinks and bring it back to the party room. He asked would anyone be available to help him bring it back instead of making a few trips. She said "No, you have to do it yourself." My husband and brother-in-law had to made a few trips to bring drinks for our adult guests.
Overall, the only positive experience I had was my host (Danna, I think that was her name) in the party room. She really took care of us like she said she would and was very helpful. She was sweet and soft-spoken. I did not have a problem with her. I think she really did her best to help us have the party run smoothly in the party room.
The entire time I was there, I felt like we were having to take care of our party. Even they stated they will help, I didn't feel that way. They tell you that they will have helpers take the presents and your other items to your car. It says on their paper but nope, no one helped us with anything.
I was seriously disappointed with it being overcrowded, it was unorganized, lack of staff help and a few of the staff were rude. It's a new place of business but it was majorly a
cluster of chaos disastrous chaos. That same evening of Arianna's party, I sent a tweet to Monkey Joe's expressing how disappointed I was and this is what they responded me with:
I did DM Monkey Joe's back with my contact information and the location but I have yet to hear anything.
My husband has already tried to speak to a manager to complain but someone said there wasn't a "
manager on shift duty" available. Yet, no one has called him back. We aren't expecting anything back in return but we want to relay our experience back to them so they know how to handle something like this in the future. My opinion is that I'm going to tell everyone
NOT TO HAVE a birthday party there. I'm sure open play is fine but having a birthday party?
Forget it. Save your money and go elsewhere.
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